Responsible Gaming
at xx67

xx67 operates a strict 18+ age policy across all products on the platform — including casino games, sports betting, live dealer tables, slots, and all promotional activities. Gambling is not suitable for anyone under the age of 18, and xx67 takes its obligation to prevent underage access with the utmost seriousness.

At the point of registration, all users are required to confirm that they are aged 18 or above. This declaration is a binding condition of creating an xx67 account. Where there is any reasonable doubt about a player's age, xx67 reserves the right to suspend account activity and request identity documentation before allowing further gameplay or processing any withdrawals.

Know Your Customer (KYC) Verification: As part of our standard identity verification process, xx67 requests government-issued identification from all players before processing their first withdrawal. Accepted documents include the Bangladesh National Identity Card (NID), passport, or driving licence. Date of birth is confirmed against the document provided. Any account where the player is found to be under 18 will be permanently closed and all funds returned, minus any winnings generated while underage.

Protecting Minors in the Household: If you share a device with younger family members or children, we strongly recommend using parental control software to restrict access to online gambling websites. You are also responsible for keeping your xx67 login credentials secure and not sharing them with anyone, particularly minors.

For the vast majority of players, gambling is a pleasurable and recreational pastime. However, for a small number of individuals, gambling can escalate into a pattern of behaviour that causes harm — financially, emotionally, and in personal relationships. Recognising the early signs of problem gambling is the first and most important step towards regaining control.

xx67 takes a proactive approach to player welfare. Our platform monitors gameplay patterns for indicators of at-risk behaviour, and our responsible gaming team is trained to identify and respond to these situations sensitively and without judgment.

Common warning signs of problem gambling include:

• Spending more money on gambling than you originally intended, or more than you can comfortably afford to lose.
• Chasing losses — placing further bets in an attempt to recover money already lost.
• Feeling anxious, irritable, or distressed when you are unable to gamble, or when you try to cut down.
• Gambling to escape problems, relieve stress, or cope with feelings of depression or loneliness.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Borrowing money, selling possessions, or neglecting financial obligations in order to fund gambling.
• Neglecting work, studies, family responsibilities, or personal health because of time spent gambling.
• Continuing to gamble even after you have decided to stop or repeatedly failing to keep to self-imposed limits.

If any of the above warning signs sound familiar, we encourage you to make use of the responsible gaming tools described on this page or to contact our support team. You can also reach out to specialist support organisations listed in the Support & Resources section below.

One of the most effective tools for keeping your gambling within a healthy budget is the use of deposit limits. xx67 allows all registered players to set personal deposit limits on a daily, weekly, or monthly basis. These limits apply across all payment methods available on the platform, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank.

Deposit limits are a self-directed tool — they are entirely in your hands, and we encourage all players to consider setting them as a standard part of responsible account management, regardless of whether they feel their gambling is currently a concern.

How Deposit Limits Work at xx67:

• Daily Deposit Limit: The maximum amount in Bangladeshi Taka (৳) that can be deposited across all payment methods within any single calendar day (00:00–23:59 BST, UTC+6).
• Weekly Deposit Limit: The maximum amount that can be deposited within any rolling 7-day period.
• Monthly Deposit Limit: The maximum amount that can be deposited within any rolling 30-day period.

Increasing vs. Reducing Limits: To protect players, xx67 applies an asymmetric rule when it comes to changing deposit limits. Reducing a limit takes effect immediately — the moment you lower your daily, weekly, or monthly cap, the new lower limit applies to your next deposit attempt. Increasing a limit, by contrast, is subject to a mandatory 7-day cooling-off period before the higher limit comes into force. This cooling-off period is designed to prevent impulsive decisions made in the heat of a gaming session from undermining the protection the limit provides.

To set or adjust your deposit limits, log in to your xx67 account, navigate to Account Settings, and select the Responsible Gaming section. If you require assistance, our 24/7 support team is available via live chat or at the email address shown below.

Beyond financial limits, managing the amount of time you spend gambling is equally important for maintaining a healthy relationship with gaming. xx67 provides a range of session control tools that allow you to take structured breaks from the platform, set reminders during active sessions, and impose temporary account pauses without the permanence of full self-exclusion.

Session Time Reminders: You can configure your xx67 account to display an on-screen notification after a set amount of continuous play time — for example, after 30 minutes, 1 hour, or 2 hours of activity. These reminders prompt you to take stock of your session, take a short break, and make a conscious decision about whether to continue playing.

Reality Check Notifications: In addition to session reminders, xx67 can display a reality check message at regular intervals throughout your session. This message shows you how long you have been playing and a summary of your net gaming activity for that session (total deposited vs. total withdrawn). Reality checks are designed to prevent the "time distortion" effect that can occur during extended gaming sessions.

Time-Out (Short Break): If you feel you need a short break from gambling but are not ready to commit to full self-exclusion, the Time-Out feature allows you to close your xx67 account for a set period — ranging from 24 hours to a maximum of 6 weeks. During a time-out period, you will not be able to log in, deposit, or place bets on the xx67 platform. Marketing communications will also be suspended for the duration of your time-out.

Time-out requests take effect immediately upon confirmation. To end a time-out period early, you must contact the xx67 responsible gaming team — the time-out cannot be reversed through the standard account settings interface alone, ensuring that the cooling-off period you chose is respected.

Self-exclusion is the most comprehensive responsible gaming tool available on the xx67 platform. It is designed for players who recognise that gambling has become, or is at risk of becoming, a problem and who wish to take a decisive step to protect themselves by blocking access to the platform for an extended period.

When you self-exclude from xx67, your account is immediately deactivated. You will not be able to log in, deposit, or place any bets for the duration of the exclusion period. Any outstanding bonuses will be forfeited. Your account balance at the time of exclusion will be returned to you via the same payment method used for your most recent deposit (bKash, Nagad, Rocket, Upay, etc.), subject to standard verification procedures.

xx67 offers the following self-exclusion options:

• 6-Month Exclusion: Account deactivated for a minimum of 6 months. During this period, no login or deposit activity is possible.
• 1-Year Exclusion: Account deactivated for a minimum of 12 months.
• 3-Year Exclusion: Account deactivated for a minimum of 36 months.
• Permanent Exclusion: Account permanently and irrevocably closed. This option cannot be reversed under any circumstances.

During the self-exclusion period, xx67 will suspend all marketing communications to the excluded account, including promotional emails, SMS notifications, and bonus offers. We will also make reasonable efforts to prevent the creation of a new account using the same identity details during the exclusion window.

At the end of a temporary exclusion period (6 months, 1 year, or 3 years), reinstatement of the account is not automatic. The player must actively contact the xx67 responsible gaming team to request reactivation. A minimum 24-hour reflection period applies before reactivation is processed, giving you time to confirm that resuming play is the right decision for you.

In addition to deposit limits, time-out features, and self-exclusion, xx67 provides a broader suite of player protection tools designed to give you full visibility and control over your gambling activity. These tools are accessible from within your account settings at any time and are provided free of charge to all registered players.

If you are concerned about your own gambling behaviour or that of someone close to you, help is available. xx67 strongly encourages any player who feels that gambling is having a negative impact on their life to reach out — both to our own responsible gaming team and to specialist support organisations. Seeking help early is always the right decision, and doing so does not need to be a source of shame.

xx67 Responsible Gaming Team: Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. They are trained to handle sensitive conversations with complete confidentiality and without judgment. Whether you want to set up a deposit limit, request a time-out, apply for self-exclusion, or simply talk through your concerns, our team is here to help. You can reach us via live chat within the platform or by emailing [email protected].

In addition to xx67's internal support channels, we recommend the following types of external organisations for players in Bangladesh who may need professional guidance on problem gambling:

• Mental Health Professionals: Licensed psychologists and counsellors in Bangladesh can provide confidential one-to-one support for gambling-related issues. The National Mental Health Institute (NIMH) in Dhaka offers specialist psychiatric services.
• Community Support Groups: Peer-support groups modelled on established frameworks like Gamblers Anonymous provide a non-judgmental space to share experiences and strategies for recovery with others who understand the challenges firsthand.
• Family Support: If a family member's gambling is affecting your household, organisations supporting families of problem gamblers can provide guidance, mediation resources, and emotional support for those living with the impact of problem gambling.
• Financial Counselling: If gambling has led to debt or financial hardship, seeking advice from a qualified financial counsellor can help you create a structured plan for recovery. Several microfinance institutions and NGOs operating in Dhaka, Chittagong, Sylhet, and other cities across Bangladesh offer free or low-cost financial guidance.

xx67 does not endorse or take responsibility for third-party organisations, but we encourage all at-risk players to explore every avenue of professional support available to them.

Responsible gaming is not a compliance checkbox for xx67 — it is a core value that shapes how we design our platform, train our staff, and interact with our players every day. We believe that a sustainable, trustworthy gaming environment is one where players feel genuinely protected, informed, and in control at all times.

xx67 is committed to the following ongoing standards as part of our responsible gaming programme:

• Continuous Staff Training: All xx67 customer support and responsible gaming team members undergo regular training in identifying and responding to signs of problem gambling, conducting sensitive conversations, and processing responsible gaming requests correctly and promptly.
• Proactive Monitoring: Our platform analytics team monitors for behavioural indicators of at-risk play — such as sudden increases in deposit frequency, extended session durations, and escalating bet sizes — and proactively reaches out to affected players with information about available support tools.
• Transparent Communication: xx67 includes responsible gaming messaging in all relevant communications, including bonus offer emails, deposit confirmations, and account statements. We do not use manipulative promotional language designed to encourage excessive gambling.
• No Targeting of Vulnerable Players: Players who have previously activated responsible gaming tools, applied for time-outs, or made enquiries about self-exclusion are removed from all targeted promotional campaigns. We do not market to players who have shown signs of gambling-related distress.
• SSL Encryption and Data Security: All personal and financial data on the xx67 platform is protected by SSL encryption and handled in accordance with our Privacy Policy. Your responsible gaming interactions are treated with the highest level of confidentiality.
• Fair Play Standards: All games on the xx67 platform — including slots, live casino tables, cricket betting markets, and Mahjong Ways — use certified Random Number Generator (RNG) technology and independently verified odds to ensure fair outcomes for every player.

We are proud of the responsible gaming framework we have built at xx67, and we remain committed to improving it continuously in response to player feedback, evolving best practices, and the needs of the Bangladeshi gaming community. If you have suggestions for how we can improve our responsible gaming programme, please contact us at [email protected].

Remember: gambling at xx67 should always be fun. The moment it stops being fun — the moment it starts causing stress, financial worry, or relationship tension — it is time to use the tools on this page or speak to our team. We are here for you, 24 hours a day, every day of the year.